Submitted to yellow page:
Atlantic City Casinos
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(Review ID: 371)
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tired & run down, March 27, 2009
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Reviewer: vvaughan from Mays Landing, NJ
Pros:
I didn't see any bugs, the front desk manager did comp our group for $60 at the buffet
Cons:
rooms are in need of repair, not just upgrading, most employees just don't care
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Service of Hotel
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(2) |
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Room Comfort
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(1) |
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Location of Hotel
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(2) |
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Condition of Hotel
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(1) |
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Value for Money
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(2) |
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I Stayed On:
March
24,
2009
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I stayed here because:
price
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Would I recommend it?
No Way
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My visit was for:
Business
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My Age is:
35 - 49
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I came in as part of a group of 15 people. The person who set up our conference got a great price $49 per night with free parking and free breakfasts. Upon checkin, most people received an envelope with coupons for a buy one get one free breakfast, a parking voucher (good for one day, not the entire stay), free admission to the Spa for 2 guests or 10% off any service (closed by time we got out of our meetings, and one for match play. When people questioned the parking, they were told just to get a players card and parking would be free. Some people were not given coupons and the front desk staff was not helpful at all. My first room had minimal water pressure in the bathroom sink. I moved to another room and the water pressure was fine but the towel rack was coming out of the wall and the toilet seat moved (never repaired during our stay). There were burn holes in the rugs (non-smoking room) & wallpaper was peeling off the walls. My husband complained vigorously to the front desk manager and was able to obtain a comp for the buffet (closes at 7) which equated to $5 off per person. For $15 per person, the buffet was satisfactory. When I was trying to check out, there was no one at the front desk. There were 2 employees talking nearby and I asked them to call someone for me. They responded telling me to just "stay there, someone will see you on the camera." Several minutes later I asked them for assistance again and was told to just wait there. While I suppose this is all you can expect for $49 a night, I would never again stay at the Trump Marina, nor would I use ACHotels to reserve - for them to put up a group of business people without informing the person making the reservations about the state of disrepair at the hotel is unacceptable. This company and this hotel do not help in attracting visitors/business to Atlantic City.
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