Submitted to yellow page:
Atlantic City Casinos
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(Review ID: 282)
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1 of
1 people found the following review helpful:
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Disappointed; bad customer service; restaurants closed!, August 25, 2008
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Reviewer: AllieCat6790 from Boca Raton
Pros:
It's on the boardwalk
Cons:
customer service
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Service of Hotel
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(1) |
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Room Comfort
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(4) |
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Location of Hotel
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(2) |
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Condition of Hotel
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(4) |
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Value for Money
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(3) |
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I Stayed On:
August
20,
2008
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I stayed here because:
Recommendation
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Would I recommend it?
No Way
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My visit was for:
Family Vacation
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My Age is:
35 - 49
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My aunt, who is elderly and has trouble walking, called about 10 days in advance to inquire about getting use of a wheelchair upon arrival. She was told by a reservation clerk (whose name I am not documenting here), that it was no problem and a wheelchair would be placed in her room before she arrived. We arrived and the computer system did in fact show that a "reservation" had been requested for the wheelchair. We were told to it was not in her room, but to pick it up at Baggage Claim. We went to BC, and were told that reservations only mean "first-come, first-served" and that they had no wheelchairs available! So why did they confirm a reservation for the wheelchair? What does the word "reservation" mean to Showboat? Only confirmation if there is a charge?? My aunt and uncle were extremely upset, and the employees at BC were rude. We went back to the front desk and told them who my aunt spoke to when she made the wheelchair request. Of course, they never heard of the person who made the wheelchair reservation, and they gave us the name and phone # of a local mobility service, but the number was constantl busy. They told us there was nothing else they could do! My dad went outside, slipped the valet/bell hop a $10 bill, and Viola! A wheelchair appeared in less than 5 minutes!Our biggest disappointment must have been the fact that the buffet and nice resturants were closed. We were not told this upon making the reservation or upon check-in. We only found out after running around the hotel looking for someplace to eat and talking to the bell-hop and other customers. Their buffet and nice resturants are only open on the weekends and we wound up eating a breakfast, which was decent, and a dinner, which was below average, at the French Quarter coffee-shop like restaurant. Thank goodness they were comp-ed.The room and bathroom was clean, but only 2 (count 'em, 2) hangers in the closet. Glad I didn't have to unpack too much! The Trump Taj was close, so we went to their buffet breakfast and spent the day there, in the casino, and for dinner as well.We liked that hotel was on the boardwalk, but it's all the way at the end, away from shopping and other hotels.On the last day there was a problem with the computer system in the casino and many of the slot machines were not printing vouchers. Payouts had to be made mannually by an attendant, and it took about 20 minutes for the attendant to arrrive.
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