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Submit a Review
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Average Customer Rating
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3.7 / 5
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Average Rating based on
14
Reviews
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Service of Hotel
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(3.50)
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Room Comfort
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(4.14)
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Location of Hotel
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(3.21)
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Condition of Hotel
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(3.64)
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Value for Money
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(3.79)
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Showboat & House of Blues Casino
Description:
The Showboat & House of Blues Casino in Atlantic City, NJ is located on the Bordwalk between the Taj Mahal & New Revel Casino project. The Showboat has 1,309 guest rooms & 3 hotel towers: New Orleans Tower, Bourbon Tower & New Tower. Features 9 Restaurants, 5 Lounges, House of Blues Concert Venue, Full Service Spa, HOB Poker Room and more.
Last Update:
March
12, 2008
Hotel Profile
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Displaying Reviews
1 - 10
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Pages 1 2
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FUN FOR LOVERS, March 6, 2009
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Reviewer: mcgheed from Philadelphia
Pros:
CONVIENT TO SEE A SHOW AND HAVE DINNER
Cons:
BATHROOM IN CASINO AREA CAN BE CLEANER
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mcgheed
saw things this way
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Service of Hotel
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(4) |
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Room Comfort
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(4) |
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Location of Hotel
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(3) |
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Condition of Hotel
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(4) |
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Value for Money
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(3) |
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I Stayed On:
February
10,
2009
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I stayed here because:
all of the above except show
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Would I recommend it?
Yes!
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My visit was for:
Romantic Getaway
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My Age is:
35 - 49
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I've always enjoyed myself whenever I stayed at the hotel. Everyone is very friendly. The service was excellent. No problems or concerns here. Didn't much money the the stay is what makes it for me. 
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Good value for the money, February 20, 2009
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Reviewer: Ayaladan from Staten Island, NY
Pros:
The mid-week pricing specials
Cons:
The nightlife
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Ayaladan
saw things this way
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Service of Hotel
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(3) |
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Room Comfort
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(3) |
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Location of Hotel
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Condition of Hotel
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Value for Money
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I Stayed On:
February
18,
2009
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I stayed here because:
Price
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Would I recommend it?
Most Likely
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My visit was for:
Leisure
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My Age is:
25 – 34
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I stayed on a Wednesday night and it was a very good pricing deal. The room was clean and was well worth the $$ spent for the night. We gambled at Showboat due to the convenience of the room being right there, but went to Harrah's at night for the nightlife. Overall, it's location on the boardwalk is a plus and I would recommend staying for this fact.
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fun time at the Showboat, February 19, 2009
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Reviewer: nursie0918 from Fort Salonga
Pros:
I thought the service was very good and the people woring in teh hotel were always helpful and pleas
Cons:
I cannot say anything was bad
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nursie0918
saw things this way
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Service of Hotel
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(4) |
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Room Comfort
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(4) |
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Location of Hotel
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(3) |
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Value for Money
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(4) |
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I Stayed On:
February
17,
2009
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I stayed here because:
price
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Would I recommend it?
Yes!
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My visit was for:
Leisure
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My Age is:
50+
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We enjoyed our stay, unfortunately it was winter so there were closings in the restaurants that made it necessary for us to eat elsewhere; in particular the buffet was not open while we were there so we had no choice but to go to the Taj Mahal.
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Valentine's Day Weekend, February 16, 2009
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Reviewer: klamicella from Toms River
Pros:
Simple layout was not overwhelming. Very clean and well kept. Service at the tables was excellent
Cons:
The food at the Buffet was average at best. However the fining dining was superb!
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klamicella
saw things this way
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Service of Hotel
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(4) |
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Room Comfort
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(5) |
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Location of Hotel
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Condition of Hotel
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Value for Money
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(5) |
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I Stayed On:
February
16,
2009
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I stayed here because:
Show
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Would I recommend it?
Yes!
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My visit was for:
Romantic Getaway
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My Age is:
35 - 49
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Excellent Hotel and Casino. Was not overwhelming just enough restaraunts and casual dining. Casino floor was a simple layout and not confusing. Service at the tables was excellent in comparison to many casinos that have been cutting back on this service! Definately will go back!
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(Review ID: 311)
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0 of
3 people found the following review helpful:
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Blamed, October 15, 2008
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Reviewer: Dorthea from Pleasantville, NJ
Pros:
Don't have anything good to say at this time.
Cons:
Leaving a t-shirt in the room & never getting it back.l
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Dorthea
saw things this way
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Service of Hotel
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(2) |
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Room Comfort
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(3) |
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Location of Hotel
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(3) |
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Condition of Hotel
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Value for Money
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(3) |
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I Stayed On:
February
23,
2008
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I stayed here because:
Complentary Rooms
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Would I recommend it?
No Way
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My visit was for:
Leisure
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My Age is:
50+
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In February of 2008, I stayed at the Showboat Casino. I left a very important t-shirt in the room. I phoned about the t-shirt & I was told that the t-shirt would be brought down to the front deck when I asked about it Instead I was given the run around, & on top of everything else, I was accused of hitting the hotel desk clerk with the phone receiver, which I know that I didn't. In the mean time I've been ejected from the Showboat Casino. I never did get my t-shirt. All of my comps & proms has been taken away from me from all of Harrah's properites. I'm a Platinum card holder. The lady clerk no longer works there, in fact the Showboat has gotten all new staff. Nothing was ever proven. Once I get word out about this happening to me, how many folks do you think that will visit any of Harrah's Properities? Something needs to be done about this. I've wrote & phone the lawyer on several occassions, but he only answered me (1) time & (1) time only. A friend whose's from NY was with me when I was ejected.
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(Review ID: 282)
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1 of
1 people found the following review helpful:
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Disappointed; bad customer service; restaurants closed!, August 25, 2008
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Reviewer: AllieCat6790 from Boca Raton
Pros:
It's on the boardwalk
Cons:
customer service
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AllieCat6790
saw things this way
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Service of Hotel
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(1) |
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Room Comfort
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(4) |
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Location of Hotel
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(2) |
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Condition of Hotel
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Value for Money
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(3) |
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I Stayed On:
August
20,
2008
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I stayed here because:
Recommendation
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Would I recommend it?
No Way
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My visit was for:
Family Vacation
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My Age is:
35 - 49
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My aunt, who is elderly and has trouble walking, called about 10 days in advance to inquire about getting use of a wheelchair upon arrival. She was told by a reservation clerk (whose name I am not documenting here), that it was no problem and a wheelchair would be placed in her room before she arrived. We arrived and the computer system did in fact show that a "reservation" had been requested for the wheelchair. We were told to it was not in her room, but to pick it up at Baggage Claim. We went to BC, and were told that reservations only mean "first-come, first-served" and that they had no wheelchairs available! So why did they confirm a reservation for the wheelchair? What does the word "reservation" mean to Showboat? Only confirmation if there is a charge?? My aunt and uncle were extremely upset, and the employees at BC were rude. We went back to the front desk and told them who my aunt spoke to when she made the wheelchair request. Of course, they never heard of the person who made the wheelchair reservation, and they gave us the name and phone # of a local mobility service, but the number was constantl busy. They told us there was nothing else they could do! My dad went outside, slipped the valet/bell hop a $10 bill, and Viola! A wheelchair appeared in less than 5 minutes!Our biggest disappointment must have been the fact that the buffet and nice resturants were closed. We were not told this upon making the reservation or upon check-in. We only found out after running around the hotel looking for someplace to eat and talking to the bell-hop and other customers. Their buffet and nice resturants are only open on the weekends and we wound up eating a breakfast, which was decent, and a dinner, which was below average, at the French Quarter coffee-shop like restaurant. Thank goodness they were comp-ed.The room and bathroom was clean, but only 2 (count 'em, 2) hangers in the closet. Glad I didn't have to unpack too much! The Trump Taj was close, so we went to their buffet breakfast and spent the day there, in the casino, and for dinner as well.We liked that hotel was on the boardwalk, but it's all the way at the end, away from shopping and other hotels.On the last day there was a problem with the computer system in the casino and many of the slot machines were not printing vouchers. Payouts had to be made mannually by an attendant, and it took about 20 minutes for the attendant to arrrive.
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(Review ID: 226)
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6 of
6 people found the following review helpful:
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You get what you pay for, August 4, 2008
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Reviewer: Jaydub41 from Dover, De
Pros:
The Total rewards desk and the Valet service was wonderful.
Cons:
The customer service of the hotel is suspect
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Jaydub41
saw things this way
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Service of Hotel
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(2) |
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Room Comfort
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(4) |
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Location of Hotel
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(5) |
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Condition of Hotel
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Value for Money
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(3) |
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I Stayed On:
July
16,
2008
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I stayed here because:
Show and price
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Would I recommend it?
No Way
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My visit was for:
Romantic Getaway
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My Age is:
35 - 49
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I arrived in the Hotel and was so excited about the immaculate surroundings. From the looks of things this was the right choice. Little did I know that excitement was soon to dissipate. I checked in at the counter and received my room number. I then asked if someone could give me details behind the HOB package? It took 10 minutes for them to find out what package I was talking about. Then I was told that I would have to go to the House of Blues Ticket Booth to figure out what the details of the package were. I also asked if they had a shuttle to other Harrah’s properties and was told yes if I was a Total Rewards Member and that I had to go down the hallway for that info. Wow, I thought to myself as I excused myself from the line, this front desk has no real information about anything. So next I went to the Total Rewards Desk where I received the most wonderful treatment and probably the best thing I found in the Hotel were these folks who were led by a young man named Hymid (sp). These folks were so friendly, courteous and helpful that I almost forgot about the bad experience I had at the front desk. Another thanks goes out to the staff at the Total Rewards Desk. As I finished with my business there this staff even took the time to direct me to where the HOB ticket booth was located which was more than the front desk staff made time to do and it appeared to me that they were no busier than the Total Rewards staff. I arrive at the HOB ticket booth and I wait in line to get my tickets when I was called to be helped I asked the attendant about my tickets to the next nights show that I had purchased with a package, He asked “Oh you purchased a Hotel package”? I replied “Yes” He said “You will have to come back tomorrow. Next!!!”. I never had an opportunity to ask about the detail of the package but that was okay with me because I would be back tomorrow and I will ask then. So then it was off to my room to start my mini vacation.When I arrived at my room (which I got directions to by the Total Rewards Staff) I open the door and found that that when trying to close it, the door sticks and you have to push it shut. I push the door shut and drop my luggage, and go to put some fruit and sparkling cider into the refrigerator and it is filthy inside. I now know I have to keep my wife from seeing this or she is going to be upset and I did not want anything to ruin her anniversary. So I clean it out as she went to the restroom with my handkerchief. I then went out to find the housekeeping staff and told her the refrigerator was dirty and she said she would get right on it (to date I have not seen this woman again). Now it is my turn to go to the bathroom. I go inside the bathroom to look around and I lookdown at the pretty setting for lotion and shampoo. I am impressed except the lotion and shampoo are used. This looks real bad for the Harrah’s Corporation. I just start laughing out loud and my wife asks “what so funny dear?” I just laugh some more and tell her how happy I am to be here with her and proceed to hide the containers. I refuse to let her get upset.We then go to catch the shuttle (Which the Total Reward Staff told me where to catch it) to go back to Bally’s to their buffet (Which the Total Reward Staff recommended).
We get to the bus depot at 7:30 and don’t get picked up until 8:15 by a bus that is supposed to run every 15 minutes and we were eighth in line. We make it to Bally’s and the service and food is wonderful and still hot and fresh even though they were so close to closing time. I commend the staff at Bally’s for that as well. We decide to walk back to the Showboat not willing to risk standing in line for 45 minutes again. after a great walk down the Boardwalk we make it back to the Showboat and retire for the evening. Whew I made it through night 1 with no complaints from my wife.The next morning after breakfast my wife goes back to the room and I go to the HOB ticket booth where I am told (after waiting in line again) that I could not pick up my tickets for the show until after 3:00PM (by now I know that you are thinking the same thing I am thinking, I know this cause everyone I have told this story to is saying the same thing “Why didn’t they give you a time period yesterday?”) Calmly I go back to my room and my wife asks me about the tickets, I tell her why I don’t have them she asks (yeah you guessed it) “Why didn’t they tell you this yesterday?” I shrug my shoulders and say its okay dear I will just go back later. At 3:30 I go back to the HOB ticket booth get my tickets (HOORAY) but I am told by the attendant that the front desk has all the details on your package you purchased. Now I am just fed up with this I stomp back to the room in disgust. But it does not end but at least I know why no one had any info now because there is nothing special about this package. We get to the concert and are told by the attendant there that we don’t have seats that you will be standing the whole concert. I just felt my wife of 25 years face drop in disappointment. To my surprise she never said anything but tried to comfort me when I was telling her how sorry I was for not getting details. Here are the Details:The All Access House of Blues Show Package includes:
• An Overnight Stay, featuring either a Deluxe room or House of Blues Studio Suite (We did get the room)
• 2 General Admission Show tickets for one show (We got standing room ticket which was not advertised that way)
• Pass the line privileges (There was no line to pass. Nothing special here)
• Free Admission into the exclusive Foundation Room, night of the show. (Every body that attended the concert both with or without packages were able to be admitted. Nothing special here)
• Admission into Club Worship the night of the show (Every one in the Hotel over 21 gain free admission. Nothing special here)
What it appears is though I paid over $100 for $70 worth of ticket. Good marketing ploy though.
Well, I would love to say that that was the end of the story but it is not. The next day I went down to pay my bill. I asked if I could have my parking added to my bill, I was told that I could when I turned my keys in. I went back to the room to collect my wife and my luggage took them to the valet area where I was told that my tab with them had to be paid in cash rather then on my hotel bill. Not written anywhere, but I paid it there took my keys back to the front desk and vacated the premises. “Harrah's Entertainment is focused on building loyalty and value with its customers through a unique combination of great service, excellent products, unsurpassed distribution, operational excellence and technology leadership. We concentrate on building loyalty and value for our customers, employees, business partners, and communities by being the most service-oriented, technology-driven, geographically-diversified company in gaming.”
It appears to me that they miss the mark this time. It is unfortunate that it was at the expense of such a special event,(if only special to me) as my 25th wedding anniversary. I understand that I am on one customer, but who know who might be around to here this story even if you don’t.
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(Review ID: 152)
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2 of
2 people found the following review helpful:
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Great Place To Stay, June 16, 2008
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Reviewer: backtoac from West Chester, PA
Pros:
House Of Blues
Cons:
Walking from the parking garage to the hote4l room.
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backtoac
saw things this way
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Service of Hotel
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Room Comfort
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Location of Hotel
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Value for Money
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I Stayed On:
May
9,
2008
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I stayed here because:
Getaway with wife
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Would I recommend it?
Yes!
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My visit was for:
Leisure
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My Age is:
35 - 49
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The Showboat was a great place to Stay. The rooms were very clean with only a few scratches on the walls in the bathrrom. Room service was qucik also for a Friday night. The only roblem that i saw was the parking. It was a long walk to the hotel room and the casino is the last on the strip. You had access to two other casinos but the rest of them were out of walking distance. Still al in all was a great place to stay and I would come back again. 
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Showboat review, May 28, 2008
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Reviewer: cjmm3 from albany,ny
Pros:
The rooms were clean,good sized,nice flat screen tv in room
Cons:
ca't think of anything
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cjmm3
saw things this way
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Service of Hotel
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(4) |
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Room Comfort
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(4) |
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Location of Hotel
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Condition of Hotel
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Value for Money
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I Stayed On:
April
12,
2008
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I stayed here because:
price-comped room
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Would I recommend it?
Yes!
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My visit was for:
Leisure
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My Age is:
50+
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we had a great time here in April/2008-the steakhouse restaurant was excellent-make your reservation early.The location is great-just a few steps to the steel pier amusement pak and next to the Taj Mahal and resorts casinos
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(Review ID: 119)
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2 of
2 people found the following review helpful:
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Fun and comfortable stay at Showboat., April 7, 2008
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Reviewer: cole from Hazlet
Pros:
Loved the rooms and the services.
Cons:
Location is farther from alternate entertainment
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cole
saw things this way
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Service of Hotel
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(5) |
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Room Comfort
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(5) |
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Location of Hotel
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Condition of Hotel
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Value for Money
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(5) |
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I Stayed On:
October
13,
2007
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I stayed here because:
Recommendation
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Would I recommend it?
Yes!
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My visit was for:
Leisure
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My Age is:
18 – 24
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My stay at the Showboat was great. I felt welcomed by the pleasant, informative staff that made extensive efforts to be sure my needs were not neglected. Staff made enticing suggestions for entertainment and dining as they continued to be sure I was pleased. Waitresses in the casinos were very attentative. My stay at Showboat was so pleasurable that I continue utilize this location for many accommodations when I visit Atlantic City. 
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Top of Page
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; "Showboat & House of Blues Casino")
