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Review ID:   504
Reviewed:   Tropicana Casino Atlantic City
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(Review ID: 504)
 
Avoid Havana Tower Room 6530 At All Cost, September 20, 2009
Reviewer: endlesspool from Union, New Jersey


Pros: Good security presence, very nice room
Cons: Room access, elevator speed you could walk faster

    
endlesspool saw things this way
Service of Hotel  
3.00/53.00/53.00/53.00/53.00/5
  (3)
Room Comfort  
4.00/54.00/54.00/54.00/54.00/5
  (4)
Location of Hotel  
5.00/55.00/55.00/55.00/55.00/5
  (5)
Condition of Hotel  
3.00/53.00/53.00/53.00/53.00/5
  (3)
Value for Money  
2.00/52.00/52.00/52.00/52.00/5
  (2)

     
        
 
We arrived for a 3pm check-in at 2pm. We were told that this was okay as check-in had already started. After a very long line we received our room assignment but were told we could not get the room key until 5:45pm. Now 3pm we had a 2 hour 45 minute wait with heavy bags. Nothing to do but go into the casino. Hours into playing slots a security person asked why we did not put the bags in the holding room. No one remembered to mention that we could. If we had a shopping cart we would have looked homeless. Finally time to go to the room. Check in slip listed West Tower. No such room number as ours. Took some time to find out that our ROOM key was for the Havana Towers. Never once got into our room without security assistance. The room key pass never worked even though they reissued a new one 5 times. Requested a lock smith who NEVER came. Requested a room change but I had a smoking room & the hotel only has a total of 10 of them. It is fun to play at Tropicana but if you plan to stay overnight & cannot get into your room what is the point