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Tropicana Nightmare!, August 25, 2009
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Reviewer: deemex7 from Nassau County
Pros:
Restaurants on Premises
Cons:
Almost 3 hours to check in on a Sunday. Finally got to room at 6pm!!!
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deemex7
saw things this way
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Service of Hotel
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(1) |
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Room Comfort
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(3) |
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Location of Hotel
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(3) |
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Condition of Hotel
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(3) |
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Value for Money
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(1) |
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Worst experience of my life!!! Arrived at 11pm and attempted to check in . Was told to come back and could check in at 2pm. Waiting on line from 2-3 and was told to come back to wait for room key after 4:30pm. Waiting on key line from 4:30 - 5:30 pm and finally got to room about 6pm!!!!! I have travelled to many different places around the world and have nevere waited more than 15 minutes to check in anywhere. I certainly never checked in for 6pm, which by the way is on their website for their Sunday check-ins. Whoever heard of a hotel check in for 6pm!!!
Seaside Cafe was a terrible experience as well. Waiter finally took our order for drinks and then forgot to bring them. He came back 15 minutes later and asked us what we wanted to drink again. It also took 45 minutes to get our simple order of pancakes. We got our drinks with the pancakes! This rude waiter never apologized and even though we thanked him for everything he brought us, he never responded with a "your welcome". When we finally got our bill he was sure to take his time checking to see if we left him a tip!
I would never stay at this hotel again. Do yourself a favor and book another hotel and save yourself from total disappointment.
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