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Excellent Staff - Clean Hotel - Would Recommend, August 20, 2009
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Reviewer: Sue64 from Upstate NY
Pros:
Clean, Excellent Staff, Room was Wonderful
Cons:
Poor ventilation, poor water pressure, beach could use cleaning daily - dead crabs made it smelly.
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Sue64
saw things this way
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Service of Hotel
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(5) |
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Room Comfort
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(5) |
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Location of Hotel
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(3) |
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Condition of Hotel
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(4) |
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Value for Money
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(3) |
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I shopped around for different prices. The only problem with this site was that the price fluctuated daily!!!! I ended up paying way more my Tuesday Night then it was listed a few days before! ($83 more). We stayed three nights.We were in the New Orleans Tower. It was beautiful, clean and well kept and laid out nicely. Check in was quick, we were early and our room was ready. Valet was quick on the way in/out with baggage claim holding our stuff for a few hours after check out. We took advantage of the shuttle to other Harrah properties a few times. Cons: They need a better ventilation system as the smoking overtook the whole casino and you couldn't escape it, water pressure was really low, and they should clean the beach daily as it was really stinky with dead crabs and shells. Guest Services closed early along with many restaurants not open early week - the boardwalk had plenty of options. They do need more of a sit down family oriented place for breakfast open EVERY day!My husband accidently left his insulin in the fridge in the room after we left and didn't notice until we were at home. I had a hard time getting Security Lost and Found to answer their phone or return calls (their voice mail said they would return my call within 48 hours who can wait that long if they lost something valuable?) I finally had the switchboard page a manager. Housekeeping found it and took it to Lost and Found and it was kept cold. Kudos to Andy Deangelo (sp) Security Manager who not only located the bag but took it to the mail room to overnight back to me. He returned my call twice to follow up. Kudos to Mike in the Mailroom for calling me immediately with my tracking number. What wonderful staff who went out of their way for me! They helped make a horrible situation much better. I would recommend Showboat to anybody and would return again!
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