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Must be your LAST "Resort"!, August 18, 2009
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Reviewer: MolsonGolden from Bethlehem
Pros:
The bathroom in our room was FABULOUS!
Cons:
Not being allowed to use the ammenities while waiting to check in!
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MolsonGolden
saw things this way
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Service of Hotel
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(1) |
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Room Comfort
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(5) |
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Location of Hotel
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(1) |
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Condition of Hotel
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(1) |
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Value for Money
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(2) |
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When we arrived at 11:00, we were told that we could not check in/register until 1:00. No problem - we would sit at the pool and wait. We were not allowed to use the pool until we were registered. The next day, once we checked out, by 12:00, we were no longer allowed to use the pool or any other ammenities. As we were celebrating an anniversary, we asked for a room overlooking or in sight of the ocean. What we got was a room facing air conditioning units and smoke stacks. When it came time to dine, the restaurants were closed, except for the expensive steakhouse. The next morning, as we searched for a breakfast place, again there was only one place open, and the line was out the door. We barely could get anyone to give us towels! I am one who will base a decision on the quality of customer service. The workers were unfriendly, curt, and non-helpful. Whether you receive a discounted room or not, you expect a certain level of customer service. Resorts was a true disappointment!
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