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Review ID:   398
Reviewed:   Tropicana Casino Atlantic City
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(Review ID: 398)
 
Terrible Service, July 22, 2009
Reviewer: mpope from Jim Thorpe, Pa


Pros: Nice-looking Hotel! Looks can be deceiving!
Cons: Terrible Service. Many services were unavailable or very slow.

    
mpope saw things this way
Service of Hotel  
1.00/51.00/51.00/51.00/51.00/5
  (1)
Room Comfort  
2.00/52.00/52.00/52.00/52.00/5
  (2)
Location of Hotel  
3.00/53.00/53.00/53.00/53.00/5
  (3)
Condition of Hotel  
3.00/53.00/53.00/53.00/53.00/5
  (3)
Value for Money  
2.00/52.00/52.00/52.00/52.00/5
  (2)

     
        
 
Worst service I have ever experienced! Could not get an in-room movie without a credit card even though I offered a cash deposit. Ice machine on our floor was broken. It was not fixed by the time we left. Comps were near impossible to get when you played table games. All service personel were unpleasant or unavailable. Complaints to management were dismissed. I actually won money at the casino but lost BIG in the value and service of the hotel. Will not stay here again after many previous trips. I can now see why Pa and Vegas are winning the casino wars!