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Not worth the high prices, August 18, 2008
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Reviewer: possums5 from Washington DC
Pros:
location, clean
Cons:
customer service could use a lot of work. check in/out lines are insane. priced too high
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possums5
saw things this way
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Service of Hotel
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(1) |
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Room Comfort
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(2) |
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Location of Hotel
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(4) |
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Condition of Hotel
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(3) |
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Value for Money
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(1) |
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Our stay started badly at check-in. They were really under staffed. They had three people there to help the 50 or so people in line to check in. Our room was not ready at the appointed time. We had to wait over an hour for our room to be ready-after it took us almost an hour just to make it to the desk/staff. Then we had to wait in line again to see if our room was ready--I think they should have called me to let me know it was finally ready. A customer was ranting at the front desk. The staff allowed her to yell and scream and I think they should have taken her to the side and allowed her to speak to a manager. Many of us in line were ready to find a new place at that point. The room was clean, however the room we had did not have a view at all. We looked out at the roof top of the adjoining building. Not a pretty sight! We had to call down to for coffee-no coffee pot in the room. The bed was clean but it was stiff. The hotel does offer a lot of clubs and dinning choices but you have to be "elite" to get in most of them. It limits the available choices by 1/2. The price was too high for what you get and don't get. If there were no other plces to stay on the boardwalk I would recommend this place. Otherwise-find a different hotel.
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