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internet reservation mishap, March 4, 2010
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Reviewer: TWYMAN4717 from Philadelphia
Pros:
I booked this hotel for my parents 29th anniversary. The casino was nice.
Cons:
Booked online, reservation not in thier system. No compensation. Restaurants closed early.
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TWYMAN4717
saw things this way
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Service of Hotel
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(2) |
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Room Comfort
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(4) |
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Location of Hotel
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(5) |
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Condition of Hotel
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(3) |
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Value for Money
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(3) |
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I booked a reservation for my parents 29th anniversay online. Once they arrived and tried to check-in the reservation was no where to be found. Luckily, I had given all the email confirmations I had recieved from the hotel and the website confirming thier reservation. They had to wait over an hour to get the situation cleared up and actually get into a room and they were not even compensated with a room upgrade or meal offer. The buffet closed at 8pm and the only resatuarnt in the hotel that was open served Indian cuisine. Also, they had to use a parking lot because the Taj's parking garage was not sufficient to park an oversized pickup truck with a cabin and double axle. I have stayed in many hotel as I travel alot for work and have never dealt with such arrogance. I hope that it was just a glich in thier system and that they hotel staff were just having a bad day. I might be willing to try the Taj again but I have doubts about thier reservation system and thier employees that lack respect and knowledge of thier own reservation bookings. 
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